BATON ROUGE, La. (WAFB) - Let’s say you order something on Amazon today and you choose 2-day shipping but the company doesn’t deliver on its 2-day Prime shipping promise.
That’s the case for some customers.
It happened to Kyle James over at Rather-be-shopping.com so he held Amazon’s feet to the fire.
If you’re having the same issue he recommends you do the same.
James said it would only take a few minutes and it will put an extra $10 in your pocket.
He explained the reason that 2-day Prime shipping has turned into 5, 6, or even 7-day shipping has nothing to do with UPS or the USPS.
James said it actually falls on Amazon because the company is now saying that the 2-day shipping guarantee starts from when they process your order and get it in the mail.
But if you’re paying $119 a year for an Amazon Prime membership to get that exclusive 2-day prime shipping...what’s the point?
He recommended calling Amazon’s Customer Service at 1-(888) 280-4331 to ask, ”Why don’t I get 2-day prime shipping anymore?”
Once you get a customer service representative on the phone, give them your ZIP code and ask them to run it through their system to see if your address qualifies for 2-day shipping.
James said if it does then you know Amazon is not holding up its end of the agreement and they should pay for it.
He politely asked for a 1 month refund on his Prime membership, which is approximately $10.
It worked for him and it may work for you too.
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