ACTION JACKSON: Baker woman still waiting for Restore La. to finish home repairs one year later

Baker woman frustrated after problems linger one year after Restore La. program helped with home repairs

BAKER, La. (WAFB) - The Restore Louisiana program is still finishing up claims from the August 2016 flood, but one woman tells WAFB’s Donovan Jackson her case was closed even though the work was not finished.

Rosella Jones of Baker says contractors wrapped up repairs on her home in 2019, which included a home elevation and new carport.

However, she says things seem to be worse now than they were before the flood. Jones has been reaching out to Restore and the contractor, but no one has come out to inspect her home, she says.

“I wasn’t restored, I was demolished. That’s the way I feel,” Jones tells WAFB. “Put me back like you tore me apart."

A representative with Restore confirms Jones did have an active claim. Jones says they have touched base with her and agreed to send an inspector out to her home after she spoke with Action Jackson.

For instructions on how to file a complaint, visit the warranty claims link on Restore’s website.

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