Entergy will not disconnect service until its phone issues are resolved

Entergy will not disconnect service until its phone issues are resolved

BATON ROUGE, LA (WAFB) - Entergy has recommended that customers with high energy bills call them to discuss payment arrangements.

There's just one problem.  Their phones are not working.

Entergy says it will not disconnect utility service for any customers until their communication issue is resolved.

A notice on the company's website says Entergy is "experiencing slower than normal system response times."

Wednesday morning, a call to 1-800-ENERGY only allowed the option to report outages or emergencies, not to speak to an agent.

An Entergy spokesman reached by WAFB-TV said customers can pay by phone by calling 1-800-584-1241, pay online via myAccount, pay by mail or visit an authorized payment center. 

For balances or payments, myAccount Online is available: https://myaccount.entergy.com/eplus/eplus.portal?stop_mobi=yes.

For other contact options, customers can also check at: http://www.entergy.com/Contact_Us/

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