AT&T answers PSC's questions about service failure during historic flooding

AT&T answers PSC's questions about service failure during historic flooding

BATON ROUGE, LA (WAFB) - One phone company was in the hot seat at the Public Service Commission's meeting Wednesday, answering questions about connection problems during the recent flooding

"I'm not playing with em, I want to make sure they treat these people correctly," Commissioner Foster Campbell.

AT&T representative Rick Demint said the widespread loss of service for customers in the Capital region during the flooding was the result of water damage to a switch station in Baton Rouge.

"We are evaluating our situation with the location here in Baton Rouge, and no determination has been made, but we will absolutely incorporate this into our thinking," said Demint, director of External Affairs with AT&T Louisiana.

AT&T said they will provide some free service to customers in parishes that suffered damage.

Campbell, however, wants to see customers refunded for the time period that their phones didn't work. Demint said AT&T is looking at a number of options, but would not make any commitments.

"It's 100 degrees and people are sweating and trying to get their homes back. We want to make sure that everybody gets every benefit they can," Campbell said.

The commissioners said they will take a closer look at the service failures and report their findings at their next meeting on Sept. 21.

Commissioner Scott Angelle said he wants AT&T to change the infrastructure of that switch station so that it is more prepared for a flood.

"I don't want to pre-suppose that we not gonna have another thousand year storm event until a thousand years. Our eyes are open and I think it requires us to do a risk analysis," Angelle said.

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