How to retrieve your mail after flooding disaster - WAFB 9 News Baton Rouge, Louisiana News, Weather, Sports

How to retrieve your mail after flooding disaster

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After the major flooding in southeast Louisiana, many have questions about where to get their mail and when mail service will resume.

Officials with the Postal Service said everyone with an accessible box at their home address will receive mail in their box.

According to officials, anyone whose box is not currently accessible can get their mail by going to the retail counter of the Post Office location which is currently serving as their temporary Post Office. Those people will need to have proper photo identification to be able to receive their mail. 

Denham Springs Post Office (70726): The alternate site is the Denham Springs Post Office at 140 Del Orleans with retail service and mail pickup available Monday through Friday from 8 a.m. to 4:30 p.m. and Saturday from 8:30 a.m. to 12 p.m. Access to the P.O. Boxes will be available Monday through Saturday from 7:00 am-7:00 p.m. Sunday, Sept. 4 will be the last Sunday services will be available for mail pickup (no retail) from 10 a.m to 3 p.m.

  • For Denham Springs customers whose boxes are not accessible, mail will be available (with proper photo ID) at the Denham Springs temporary trailer, located at 140 Del Orleans Ave in Denham Springs. 

Robert Post Office (70455): The alternate site is the Hammond PO at 105 NW Railroad Ave. Service is available Monday through Friday from 8 a.m. to 4:30 p.m. and Saturday from 9 a.m. to 12 p.m.

Springfield Post Office (70462): The alternate site is the Ponchatoula PO at 275 N 5th St.. Service is available Monday through Friday from 8 a.m. to 4 p.m. and Saturday from 10 a.m. to 12 p.m.

Tangipahoa Post Office (70465): The alternate site is the Kentwood PO at 601 Avenue E.  Service is available Monday through Friday from 8 a.m. to 4:30 p.m. and Saturday from 10 a.m. to 12 p.m.

Cade Post Office (70519): The alternate site is the Broussard Post Office, located at 4200 Highway 90 E. Service is available Monday through Friday from 8 a.m. to 4:30 p.m. and Saturday from 9 a.m. to 12 p.m.

Greenwell Springs Post Office (70739): The alternate site is the Zachary PO at 6001 Main St. Service is available Monday through Friday from 8 a.m. to 4:30 p.m. and Saturday from 9 a.m. to 11 a.m.

Weyanoke Post Office (70787): The alternate site is the Saint Francisville PO at 5613 Commerce St. Service is available Monday through Friday from 8 a.m. to 4:30 p.m. and Saturday from 9 a.m. to 11 a.m.

*Note: All temporary locations, including Denham Springs, will be closed on Monday, Sept. 5, in observance of the Labor Day holiday.

Officials remind the public not to go to the Baton Rouge facility on Bluebonnet Boulevard because there is no mail distribution at that location. 

TO FILE A CHANGE OF ADDRESS: Customers who can should utilize the Postal Service’s Internet or Telephone Change of Address option. It’s quick, convenient, secure, and will start the process of redirecting mail to your new address within 24 hours. Electronic change of addresses can be filed online at http://www.usps.com/ or by calling 1-800-ASK-USPS (1-800-275-8777).

Customers, who have floods in areas without telephone service or internet access should go to the nearest post office, complete a change-of-address form, and submit it to a postal Retail Associate at the counter or mail it — it’s postage free.

MAIL DAMAGED IN FLOODED POST OFFICE LOCATIONS: Officials released the following statement.

The Postal Service wants to ensure the safety and wellbeing of both customers and employees.  In Post Offices infiltrated by floodwaters, we are following a specific process for retrieving, identifying and evaluating the condition of recovered mail.  Any mail that was not exposed to water has been collected, sorted and delivered.  Currently, the Postal Service is working with a contracted firm, which specializes in these types of recovery efforts, as well as personnel from our Mail Recovery Center and Postal Inspectors, to determine what mail can be safely delivered to the intended recipient.  Some mail may be unsalvageable, depending on the level of damage.  At this time, we continue to evaluate all mail at the Denham Springs Post Office.  Any mail we recover and deliver will be accompanied by a letter of explanation.  Mail we are unable to salvage will be disposed of according to USPS guidelines.

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