Your Vehicle Can Be Restored to Pre-accident Condition

Your Vehicle can and should be restored to pre-accident condition!

Some consumers feel that their vehicle will never be the same once it has been in an accident. By selecting a quality repair facility, these fears can be minimized and you can have your vehicle restored to its pre-accident condition. The repair facility you choose should provide the following:

v       To ensure that your vehicle is restored to pre-accident condition, the repair facility you choose should have state-of-the-art equipment, and properly trained and quality technicians. With the right equipment and skills, the technician can identify any hidden damage and the proper repairs can be made.

v       You should be able to get a satisfactory refinish match. The repair facility should utilize the best refinish products available, and paint specialist who know how to properly blend, apply and finish with basecoat and clear coat products. If your vehicle is a newer model, chances are the original refinish application includes a basecoat (color) with a protective clear coating over the basecoat.

v       The repair facility should be willing to inform you of the necessary repairs and their procedures to ensure that your vehicle is returned to its pre-accident condition. The repair facility should offer to handle the necessary negotiations with your insurance company, so that you can eliminate the hassle of dealing with the paperwork and phone calls. Also, the repair facility may be able to negotiate a more efficient repair contract. A courteous and helpful repair facility will be concerned about producing a quality repair for you vehicle.

v       All welding should be done by highly skilled welders who do repairs in accordance with the manufacturer’s recommended procedures. The welding should be done with the most advanced procedures available.

v       A repair facility must have the proper measuring equipment to pinpoint all the damage and be able to repair it to its pre-accident condition. The repair facility should complete a thorough diagnostic analysis prior to beginning the repair to be certain that all damage is detected.

v       All measuring, dimensioning and aligning should be done by highly skilled technicians who have been trained to restore the vehicle to original manufacturer specifications.

v       The repair order should disclose the type and quality of parts the shop intends to use, as well as what is specified on the insurance estimate.

v       The repair facility will also detail the vehicle, and clean up or repair any tape lines or over sprays, so that your vehicle is restored to pre-accident condition.

v       The vehicle can and should be repaired so that the correct alignment of the integral frame and body can provide correct road handling and overall safety for the occupants. Shops have state-of-the-art unibody straightening and measuring equipment to correct any of the components that become stressed from the impact of an accident. This equipment can help restore the alignment of the vehicle to its pre-accident condition. The repair should be a comprehensive reconditioning to original specifications.

v       After the repair is completed and before you commit to pay, carefully inspect the vehicle with one of the service writers. The service writer will be able to answer any additional questions about the repair procedures and offer you a written warranty.

ASA's Code of Ethics.

The owners and managers of automotive service businesses that belong to the Automotive Service Association (ASA) agree to adhere to a Code of Ethics. ASA's Code of Ethics is the automotive service industry's standard for professional business practices.

  To perform high quality repair service at a fair and just price.

  To use only proven merchandise of high quality distributed by reputable firms.

  To employ the best skilled technicians obtainable.

  To furnish an itemized invoice for fairly priced parts and services that clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.

  To have a sense of personal obligation to each customer.

  To promote good will between the motorist and members of the association.

  To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance.

  To offer the customer a price estimate for work to be performed.

  To furnish or post copies of any warranties covering parts or services.

  To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.

  To notify the customer if appointments or completion promises cannot be kept.

  To maintain customer service records for one year or more.

  To exercise reasonable care for the customer's property while in our possession.

  To maintain a system for fair settlement of customer's complaints.

  To cooperate with established consumer complaint mediation activities.

  To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.

  To uphold the integrity of all members of the Automotive Service Association.