BATON ROUGE, LA (WAFB) - What seems like a simple change at veteran service centers across the state could end up being a life-saver to veterans in Louisiana.
The new secretary of the Louisiana Department of Veterans Affairs, Joey Strickland, made new computers and upgrades a priority, according to Communications Director Alex Juan.
"It's going to make the entire process so much more streamlined," she said. "[Veterans] can come into the office and know that they now have access."
Up until now, veterans who came into the parish service offices looking for help in filing benefit claims or searching for paperwork connected to their service would have to have their information mailed off or manually submitted because the state's computer system was too outdated to work with the federal system.
This often meant extremely long wait times for services.
C.W. Tony Coleman, a parish office manager, said this will alleviate a lot of the anxiety associated with trying to get help.
"Sometimes these claims are filed, or the veteran will actually get the claim out there and he has no idea where it is or how long it's taking," he said. "This is a tremendous help."
The new computers and software upgrade come with a set of new security features that match up with the federal system and can make most request instantaneous.
The new improvements are available state-wide at parish veteran service centers.