BATON ROUGE, LA (WAFB) - Some homeowners in a new subdivision in Baton Rouge are complaining their water is brown and smells like raw sewage. They said what's worse is that the water company knows the cause and won't fix it.
Cristiana Boutte, like most of her neighbors, moved into the recently developed University Villa neighborhood less than two years ago. She has enjoyed her new home, for the most part. However, she said the last few weeks have been extremely unpleasant.
"My water is smelling like straight sewage," Boutte said.
Boutte said every time she opens the faucet, the foul odor fills the air. Two other neighbors told 9News they are having the same issue in their homes. The stench is just part of the problem.
"It looked like copper toned, like that's the kind of residue I was seeing. I was like, 'I'm not a scientist but I'm sure I should not be consuming that,'" Boutte said.
Her water is clear now but with a faint smell. Boutte said, until the odor is completely gone, she won't drink it. Boutte said Baton Rouge Water Company told her the hot water heater is the cause and left her with lengthy step-by-step instructions to flush and chlorinate the water tank.
It involves connecting a water hose to the tank to flush out any sediment, disconnecting the supply line, adding bleach, and several other steps Boutte said she is not comfortable completing.
"I'm paying for water that smells like sewage and then I have to pay someone else to come in and fix it," Boutte said.
Until then, Boutte said she is spending even more money on cases of bottled water to cook, clean, and bathe.
"I'm at a loss. I don't know what to do," Boutte said.
A spokesman with Baton Rouge Water Company insisted that it is not a water quality issue, rather a problem that needs to be addressed by a plumber.