BATON ROUGE, LA (WAFB) - Due to recent reports, Entergy has issued an alert wanting customers to be aware of a scheme happening in our area. The schemers are targeting residential consumers, businesses and even churches.
The scheme typically occurs when the con artist calls and tells the customer their electric bill payment is past due, and that service will be disconnected if payment isn't made. The schemer then directs the customer to transfer funds electronically, sometimes through "MoneyPak," "Green Dot" or other third party card or transfer system.
According to officials with Entergy, if your payment is past due and you are at risk for disconnection, Entergy will call you, but it is a recording and not from a live customer service representative. Also Entergy says they will never demand an immediate payment.
While you may pay your Entergy bill by phone or credit card, it is ONLY through BillMatrix, a third-party vendor we use for this purpose.
You should never give your personal information to strangers. If a call sounds suspicious, call 1-800-ENTERGY (1-800-368-3749) to speak with an Entergy customer service representative.
Also, you can manage your Entergy account and review account alert options to stay better informed by downloading the free Entergy smartphone app or visiting entergy.com to register for myAccount.
If you believe you are a victim of this scam, you should notify the proper authorities, such as the local police or the state attorney general's office. If you believe your Entergy account has been affected, call 1-800-ENTERGY (1-800-368-3749) to speak with an Entergy customer service representative.