Cox cable customers alerted to digital transition to happen Dec. 1

(Source: WAFB)
(Source: WAFB)

BATON ROUGE, LA (WAFB) - Cox is going full digital which means some changes for some customers with the transition.

On Tuesday, Johnathan Hill was already thinking about watching Saturday football. Operations Specialist Moese Spears showed him how to setup his new Cox mini box.

"So the SEC Network will be in effect for this Saturday's game," Hill asked.

"That is correct," Spears replied.

Leaving the store with his new mini boxes not only secures a high-definition viewing of weekend football, it also gets customers like Hill up to speed with Cox's all digital transition.

"You won't see a certain number of channels in December," said Public Affairs Manager Sharon Bethea. "And then by January, you won't be able to access any of the channels at all."

Bethea said that's if customers are still watching analog television, meaning they get your channels by connecting your cable line directly from your TV to your wall.

Cox said its high-definition mini box prevents customers from losing service.

Spears is helping customers every day ahead of December 1 when analog channels will start to not work.

"Hundreds of customers have already come in and taken advantage of the self-installation because it's really quick and simple to connect it to get the digital signal to the television," said Spears.

Many customers will be eligible to get their mini box for free for as long as two years. After that period ends, customers will begin to pay a monthly fee of $2.99 for each box.

Cox said customers will have better picture and sound quality, access to more channels and an on-screen program guide.

"Part of what we're doing is trying to enable those products of the future, enable the high-definition channels and more on-demand content," said Bethea.

Cox is one of the last major cable companies to make the nationwide digital transition that began in 2009.

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