Repairman refunds money after call from 9News

Source: WAFB
Source: WAFB

BATON ROUGE, LA (AP) - A local appliance repairman who was given an "F" rating from the Better Business Bureau is still making rounds.

In December, he promised to make things right with his customers. However, 9News has learned the complaints against him are piling up.

Doing laundry can be a chore, but in Jennifer Snowden's case, the past week has been a nightmare. When her washing machine broke, she skimmed the phone book for a repairman. She said, after making a couple of calls, she settled on Appliance Pro.

"He told me he felt like it was the water pump on it and that he was able to fix it, and that the machine was really worth fixing," Snowden said.

Snowden said a man named Evan Stribling quoted her $289 for a water pump repair. She said she paid him $205 dollars up front for the cost of the part.

"My understanding was that he was going to come back on Monday because he said he had to order the part. Monday we contacted him and he said that the UPS guy hadn't showed up, and that he didn't have the part and would be back on Tuesday to repair it," Snowden said.

Snowden said he didn't show up on Tuesday or Wednesday either.

"He said he would be here by two o'clock, but then said something about a child being sick and that will show up later, and he didn't," Snowden said.

Snowden said when she noticed Stribling had cashed the check she got nervous and went to the Better Business Bureau website to do a little research. When she did, she found more than a dozen complaints including one that said Appliance Pro "cashed our check for $430 without fixing our refrigerator."

The website shows Stribling also operates under the names Allstar Appliance Repair, Accurate Appliance Repair and Appliance Doctor.

Snowden filed her own complaint with the BBB on Wednesday. She got a response Thursday morning stating the BBB had received "a pattern of complaints that the company took money from consumers."

The BBB also noted, it could not reach Evan Stribling.

When 9News went to the address listed for Appliance Pro on the BBB website, no one answered.

However, Stribling did answer his telephone. He, once again, declined to do an on camera interview.

Snowden has decided to make the repair herself. She called later Thursday afternoon to tell us Stribling had stopped by her house to refund her money.

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