Phone scam targets Entergy customers and small businesses

Phone scam targets Entergy customers and small businesses

(WAFB) - Entergy customers and small businesses are being targeted by a new scam, warns Attorney General Buddy Caldwell.

The scam involves a phone call to an Entergy customer from a scammer claiming to be an Entergy employee. The victim is told that they are behind on their bill payments and will be disconnected from their utility services if they do not pay their bill in full.

The victim is then told to transfer money electronically or through the pre-paid card system known as MoneyPak. The utility company says that even though they accept bill payments by phone, they use the third-party payment system BillMatrix.

Attorney General Caldwell says that con artists are using technology that "replicates the utility company's name and number on the customer's caller ID box, or by using a phone number that may be a digit or two off of the actual utility company's phone number.”

Caldwell says that if someone calls your house, says that they work with the utility company and demands an instant payment, the best course of action would be to hang up and call the official number of the company to ensure that they are speaking to an actual representative.

Even though the most recent scams are aimed at Entergy, this type of phone scam can target a large number of local and national utility companies.

Entergy admits to placing courtesy calls to customers stating that they are at risk for disconnection, however they say that they will never demand immediate payment. Entergy has started its own investigation in the matter, and created a webpage dedicated to this particular scam. CLICK HERE:

If you are an Entergy customer and have a question about your bill, you can call 1-800-ENTERGY (368-3749) to speak with an official Entergy employee.

If you believe that you have been a victim of this scam, contact the Attorney General's Consumer Protection Hotline at 1-800-351-4889.

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