EBR Department of Public Works to revamp 3-1-1 hotline - WAFB 9 News Baton Rouge, Louisiana News, Weather, Sports

EBR Department of Public Works to revamp 3-1-1 hotline

BATON ROUGE, LA (WAFB) -

The East Baton Rouge Department of Public works is making changes to run more effectively, and in December, you can give your input at the ballot box on what changes need to be made.

Before that happens, the DPW is working to revamp the 311 call center and blight hotline.

The 311 call center is set up to take citizen complaints and to give out basic information.

The center is in need of upgrades, equipment in the room is either broken or in need of a total overhaul.

Charles Chenier has called 311 about rats and snakes. "I've called the Mayor. I've called the council lady, Mrs. Wicker - she sent her aide over here and they looked at it and took pictures and everything and I still haven't had any results."

"I called 311 - that was about six months ago and they never did get back in touch with me."

The DPW Assistant Director of Maintenance says getting calls about people who have called multiple times and re-entered the complaint without resolution is really common. "This back end system is going to take care of that because it's creating that accountability. It's going to somebody and it's directing them to do this work," he said. "This back end system is going to take care of that because it's creating that accountability. It's going to somebody and its directing them to do this work."

When it comes to blighted properties, the owner of the property is ultimately responsible. However, the City-Parish would have to locate the owner of the property.

In Chenier's case, they won't have to look far, because the blighted property is tied into the CATS bus system back lot.

Chenier says his situation is costing him much more than just grief.

"I'd say a good $45 to $50 as far as rat poison... Maybe more, because I just throw it out and they eat it like chicken feed, and they go up into my attic. I have to put it up in my attic and what's so bad, they die in the die in the attic and it is horrible."

Chauvin says he wouldn't call the system broken, but is inconsistent. "You know, some divisions have been better than others at tracking their work and or reporting their work," he said.

In the next few weeks, the EBR Department of Public Works hopes to have an easy-to-use online tracking tool so you can follow your complaint as it makes it through the department.

Copyright 2014 WAFB. All rights reserved.

Powered by Frankly