BATON ROUGE, LA (WAFB) - Some people who use a third party vendor to pay their bills have learned the company they use may have kept their money and closed their doors. Now they are faced with electric, telephone, and cable statements that show they owe twice as much.
Lillian Myles, like most people, enjoys watching television and movies from the comfort of her own home. But she almost had to let go of her primary source of entertainment after getting a notice from Cox cable that her previous bill had not been paid.
"I was like this can't be right because I know I always pay my bills no later than the fifth of each month. When I called Cox cable and they told me it was two months behind, I said something is wrong," Myles said.
Myles said she pays all of her bills through Baton Rouge Check Cashing. She referred to a receipt that shows on May 5, 2014 she paid $81.72 for her monthly cable bill. But this month she got a bill from Cox which states that she owes this and last month's cable bill. Myles said she had to pay the $81.72 a second time to keep her cable connected.
"I came home and called numbers on my receipt and the phone rang, no answer."
Myles said when she visited the location on Plank Road, two days in a row, she noticed a crowd of people in the same situation, a locked door and no answers.
"They had about between eight and 10 people waiting."
When 9News visited the Plank Road location, we noticed a few people stunned to find a locked door. We went to the business location on Florida Boulevard. It was also closed.
Myles said she also paid her Entergy and phone bills through Baton Rouge Check Cashing. She fears she will have to pay those twice.
"From now on I go to the vendors to pay it or do direct withdraw from my account because I'm on a fixed income. I can't have this."
A spokesperson for Cox Communications tells 9News that Baton Rouge Check Cashing is not an authorized Cox third party payment vendor.
You can find a list of authorized walk up payment companies for Cox on www.cox.com.