Driver says Exxon claims process frustrating - WAFB 9 News Baton Rouge, Louisiana News, Weather, Sports

Driver says Exxon claims process frustrating

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Cannon says Exxon claims workers have been friendly. But he says the entire process has been a hassle he would have avoided by simply filling up elsewhere. Cannon says Exxon claims workers have been friendly. But he says the entire process has been a hassle he would have avoided by simply filling up elsewhere.
BATON ROUGE, LA (WAFB) -

It's been over a month now since Exxon admitted that a bad batch of their gasoline potentially damaged hundreds of vehicles in metro Baton Rouge.

Many repairs have been made, but some drivers are still fighting to get their wheels rolling.

Larry Cannon is down two vehicles.

"I'm working two jobs, ya know and I'm not asking anybody for anything. I mean I work for what I get," Cannon said.

The repair bill for his 1999 Chevy Camaro came to $2600, so Exxon claims adjusters totaled it out and cut a check for the blue book value of $2400. Cannon says that's not enough to buy a replacement vehicle, but that he would be satisfied if he could just get his truck back. It's still sitting at the shop – going on three weeks now – because he says Exxon refuses to cover the $700 needed for a new fuel pump.

"At first they told me that the truck had 200,000 miles on it and that the fuel pump was going out already. Ya know, ok if it was. Fine. But who says (the gas) didn't make it go on out? You can't really say that because the truck was running fine (prior to the bad gas)," Cannon said. "This truck is my livelihood. I work with it, and I'm losing money. I have to pay people to haul my tractor around. That's not right."

Exxon is providing a rental car, and Cannon says Exxon claims workers have been friendly. But he says the entire process has been a hassle he would have avoided by simply filling up elsewhere.

"They admitted they had bad gas out there. You admit that, and you telling everybody that you going to take care of it, and in the long run you just deciding that you're gonna turn people away and just not gonna treat them right," he said. "Everyone knows that you can't fight Exxon. This is a company there's no way that you can touch them. I can't even dream to afford a lawyer to even fight with them. We just at the mercy of them."

9NEWS checked with various service departments around town, and managers said the majority of claims are being approved and paid for by Exxon with little or no hassle.

When asked about Cannon's claim, how many claims have been filed and how many repairs have been made, the company released the following statement:

"We remain fully committed to working with our customers and motorists to honor all valid claims from the March issue swiftly and effectively.  We have reimbursed many claimants and our claims team in Baton Rouge continues to thoroughly research and respond to all claims. Individuals that have questions or concerns regarding fuel they may have purchased in the Baton Rouge area in March should contact ExxonMobil North America Customer Care at: 855-300-2659." 

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