Arizona AG files suit against car rental company - WAFB 9 News Baton Rouge, Louisiana News, Weather, Sports

Arizona AG files suit against car rental company

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Arizona Attorney General Tom Horne (Source: CBS 5 News) Arizona Attorney General Tom Horne (Source: CBS 5 News)
PHOENIX (CBS5) -

Arizona Attorney General Tom Horne has filed a consumer fraud lawsuit against a Phoenix car rental company.

The suit targeting Dennis Saban and his companies comes after Horne's office received more than 150 consumer complaints.

Saban's companies are identified as Saban's Rent-A-Car, L.L.C., D S Rentco, Inc., and A-AAAble Rental Ltd., also doing business as Phoenix Car Rental and Saban's Rent a Car.

"Many customers complained about this businesses failure to disclose additional fees to renters, and stated that Mr. Saban became abusive when they inquired about extra charges added at the end of the rental," Horne said.

The state conducted an undercover operation. An investigator who was promised a rental vehicle for $129 a week actually saw the price climb to more than $250, Horne said. 

The agent couldn't get a copy of the rental agreement and was falsely told he would be arrested if he left the Phoenix area because of specially coded license plates, Horne said. 

The investigator learned that an additional charge was the "county tax," when in fact it was a surcharge imposed by Saban's, the attorney general's office said.

Although the rental car's odometer displayed 99,840 miles, the vehicle's actual mileage was 199,840 miles, Horne said.

The state has applied for a preliminary injunction asking the court to prohibit Saban's from:

  • Disconnecting or concealing engine warning lights.
  • Obscuring odometers and mileage.
  • Failing to provide a receipt when the vehicle is returned.
  • Renting vehicles that are unsafe and do not comply with AZ MVD regulations.
  • Charging fees that have not been disclosed at the time of the rental.
  • Charging for shuttle service to and from the airport without disclosing the charge at the time of the rental. 
  • Falsely advertising "airport tax" savings to consumers.

The suit asks for a permanent injunction prohibiting Dennis N. Saban and his companies from renting vehicles. It also asks, among other things, that the company to pay restitution to customers.

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