Comcast customers cry out - WAFB 9 News Baton Rouge, Louisiana News, Weather, Sports

Comcast customers cry out

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SHREVEPORT, LA (KSLA) -

Some Comcast customers are speaking out to KSLA News 12 about what they are calling "bad service" from the cable provider.

Comcast is on a month-to-month contract with the City of Shreveport, and City Council members are in the process of deciding whether to sign a new deal with the cable provider.

"I'm trying to operate a home based business and I'm trying to home school my children and we can't have the internet access when we need it," says Comcast Customer Amy Laule.

Laule says her internet has been going in and out for the past month, and after Comcast representatives came out 2 weeks ago to fix the problem it still doesn't work.

She showed KSLA News 12 cell phone video from March 25th of her computer losing internet connection.

Some customers are voicing their concern about the cable provider in the form of the petition.

"We are not happy with the service, we are not happy with what we are getting," says Comcast Customer Danielle Harrris.

Harris started the petition against Comcast, and plans on presenting the document to City Council members. She hopes the City Council will decide against signing a new contrast with the cable provider in the future.

When KSLA News 12 reached out to Comcast about these concerns, Director Frances Smith sent this response,

"Comcast continues to invest in system improvements and we are making progress.  When individual customers report problems, we are addressing those in a timely manner."


Council Member Michael Corbin says it could be months before the council comes to a decision on the whether to keep the Comcast or go with another Cable Provider.

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