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SOURCE: Indosoft Inc.
Q-Suite, Indosoft’s flagship Contact Center Software, adds auto-provisioning for Polycom and Linksys (Cisco) phones, to provide large contact center deployments with greater flexibility in the selection of IP phones.
Fredericton, Canada (PRWEB) December 31, 2012
Indosoft Inc., developers of Q-Suite 5.7, the industry leading Contact Center Software for Asterisk telephony, has expanded its auto-provisioning capability of SIP phones with the inclusion of Polycom and Linksys (Cisco) IP phones. Large and distributed contact center deployments using a variety of hard and soft IP phones will benefit from the ease of phone registration and management using Q-Suite’s auto-provisioning. Home and remote agents now have a greater choice in selecting a preferred SIP phone.
Q-Suite 5.7 is a powerful multi-channel software for setting up medium and large contact center operations using Asterisk as the telephony platform. This feature-rich ACD offers out-of-the-box, skills based routing, full-feature queue setup, over-flow management and advanced call routing. It comes with an elegant and powerful GUI tool for building IVR, call-flows and Dialplans. Q-Suite collects cradle to grave data for building real-time and historical reports while providing supervisor dashboards and wallboards for efficient call center management.
Contact center ACD agents within Q-Suite can work with either on-hook or off-hook phone designations. Home agents, remote agents and supervisors might prefer to work in on-hook mode, where the phone will ring for every call. High volume contact center operations prefer off-hook mode for regular agent phones, where the phone stays connected to the phone system controlled by the call center ACD, receiving every call with a beep preceding its arrival. This reduces the average caller wait-time in queues by minimizing the time taken for handing calls over to the agents.
“Auto-provisioning with phone registration management is a must for large call center setup. We are constantly expanding SIP auto-provisioning within our call center software to include more phone manufacturers. This will provide Q-Suite based contact centers a wider choice of IP phones” said James Terhune, Chief Technology Officer at Indosoft. “While working as an ACD agent in on-hook mode, supervisors and remote at-home agents can now take advantage of multi-channel phones with advanced features.”
About Indosoft Inc.
Indosoft Inc. is the developer of Q-Suite, the leading multi-tenant call center ACD and Dialer software suite for Asterisk. It has been providing turn-key contact center solutions to medium and large call centers around the world for over ten years. Q-Suite ACD with .NET and socket library is also available for licensing, to enterprises building Asterisk based products. Indosoft has been providing Q-Suite based private label contact center technology solutions, for hosted managed service providers.
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